Cookie & Similar Technology Policy
Websites: Granting, changing and withdrawing Consent
When using our websites, mobiles sites and mobile apps, you will be asked for your consent before we place cookies or similar technologies on your device, unless those cookies are strictly necessary. We use a Cookie Banner to make sure we have your permission to collect data, and a Cookie Preference Centre to allow you to change your mind.
Granting consent is simple. When the Cookie Banner appears, click “Accept All”, or continue browsing. If you want to have more control over which cookies we use, you can do so using the Cookie Preference Centre.
To change or withdraw consent:
- Click “Cookie Settings” on the Cookie Banner. This will take you to the Cookie Preference Centre, where you can select only the cookies you want to be active.
- Click the link to access the Cookie Preference Centre.
When you first visit the preference centre, all cookies will be switched off, except for those which are strictly necessary. If you have already accepted cookies, the preference centre will show your choices. Selecting “Save Settings” will save your choices, or you can choose to “Allow All” cookies.
Please note: if you have deleted your cookies or are using browser settings which prevent cookies remaining on your device (such as incognito browsing, or browser settings which block cookies), you will see the Cookie Banner each time you visit our sites and the preference centre will reset. This is because we use a cookie to remember your privacy preferences.
Mobile apps: Granting, changing and withdrawing consent
Paysafe mobile apps collect data using technology similar to cookies. This helps us learn how our apps are used and how they can be improved, and also helps to make your data more secure.
Paysafe mobile apps contain a preference centre which gives you control of what data we use about you.
What are cookies and similar technologies, and what do they do?
Cookies and Pixel Tags
If you visit our website, mobile site, or use our mobile apps, we will deploy cookies and similar technologies to provide an online service more suited to the device you connect from, as well as to prevent and detect fraud, to help keep you secure. When you visit our website from any device (e.g. mobile device or PC), we collect information about your use of this site, such as information about the device or browser you use to access the site (including device type, operating system, screen resolution, etc.), the way you interact with this site, and the IP address your device connects from. In many instances, these technologies are reliant on cookies to function properly, and so declining cookies will impair their functioning, e.g. you may not be able to initiate or complete some activities within our secure online services unless these cookies or similar technologies are installed. Additionally, please note that we may not be able to process certain transactions if you are physically located in certain countries.
Cookies set by the website/app owner (in this case, Paysafe Group) are called “first party cookies”. Cookies set by parties other than the website/app owner are called “third-party cookies”. Third-party cookies enable third-party features or functionality to be provided on or through the website/app (e.g. like advertising, interactive content and analytics). The parties that set these third party cookies can recognise your computer both when it visits the website in question and also when it visits certain other websites.
Our Websites may also use so-called “Flash Cookies”; (also known as Local Shared Objects or “LSOs”) to, among other things, collect and store information about your use of our services, fraud prevention and detection and for other site operations.
If you do not want Flash Cookies stored on your computer, you can adjust the settings of your Flash player to block Flash Cookies storage using the tools contained in the Website Storage Settings Panel. You can also control Flash Cookies by going to the Global Storage Settings Panel and following the instructions (which may include instructions that explain, for example, how to delete existing Flash Cookies (referred to “information” on the Macromedia site), how to prevent Flash LSOs from being placed on your computer without your being asked, and (for Flash Player 8 and later) how to block Flash Cookies that are not being delivered by the operator of the page you are on at the time). Please note that setting the Flash Player to restrict or limit acceptance of Flash Cookies may reduce or impede the functionality of some Flash applications, including, potentially, Flash applications used in connection with our services or online content.]
Cookies in Emails
If you do not wish to accept cookies from any one of our emails, simply close the email before downloading any images or clicking on any links. You can also set your browser to restrict cookies or to reject them entirely. These settings will apply to all cookies whether included on websites or in emails. If you have configured your computer to automatically display images, or if you have added us to your email “address book” (or “safe senders” list), or if you have configured your computer to have “weak” security, cookies might be set at the same time as you download, open or read an email from us. If you would prefer for this not to happen, you should disable the automatic displaying of images, or remove us from your address book or strengthen your security settings.
Is there more than one type of cookie deployed?
There are different types of cookies which are used for different purposes. We have split them into the following categories, but note that not all these types will be used on every website you visit and some cookies may fit into multiple categories.
‘Strictly necessary’ cookies
These cookies are necessary for the website to function correctly and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services. You can set your browser to block or alert you about these cookies, but some parts of the site will not then work. These cookies do not store any personally identifiable information. They are activated when you visit our website and remain active for the duration of your visit.
Strictly necessary cookies can be used to: remember your privacy preferences; allow you to log in or fill in forms; move around the website and use its features, such as accessing secure areas of the website; meet our legal and regulatory requirements, for example, anti-money laundering and fraud prevention; secure your account and prevent it being misused by others.
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site to give you a better service. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies, we will not be able to use your experience of the site to monitor and improve its performance.
Performance cookies can be used to: record where visitors click on each page and track which services they look for; log error messages from web pages; help improve the websites to make information and services quicker and easier to access on both desktop and mobile browsers.
These cookies allow the website to remember choices you make (such as your user name, language or the region you are in) and provide enhanced, more personal features. For instance, a website may be able to provide you with local weather reports or traffic news by storing in a cookie the region in which you are currently located. They may also be used to provide services you have asked for such as watching a video or commenting on a blog. The information these cookies collect may be anonymised and they cannot track your browsing activity on other websites. So, basically, these cookies remember choices you make to improve your user experience.
These cookies are used to deliver adverts more relevant to you and your interests. They are also used to limit the number of times you see an advertisement as well as help measure the effectiveness of advertising campaigns. They are usually placed by advertising networks with the website operator’s permission. They remember that you have visited a website and this information is shared with other organisations such as advertisers. Quite often targeting or advertising cookies will be linked to site functionality provided by the other organisation. So, basically, these cookies collect information about your browsing habits in order to make advertising relevant to you and your interests.
If you disable these cookies, you will still see advertising, but it will not be targeted at you.
‘Social Media’ cookies
These cookies are set by a range of social media services where we have added them to the site to enable you to share our content with your friends and networks. They are capable of tracking your browser across other sites and building up a profile of your interests. This may impact the content and messages you see on other websites you visit. If you do not allow these cookies you may not be able to use or see these sharing tools.
Learning more about specific cookies used by Paysafe Group:
To find out about each cookie used by Paysafe Group, visit the Cookie Preference Centre . Clicking on individual cookies will take you to their description in the OneTrust Cookiepedia. Please note that the Cookiepedia is owned and operated by OneTrust and the content is not controlled by Paysafe Group.
How does Paysafe work with third parties to show you tailored ads?
We work with third parties, such as advertisers, publishers, social media networks, search engines and agencies, to improve the relevance of the adverts we serve.
Our aim in using these technologies is to provide you with relevant offers and adverts based on the information we hold and your use of our services, including information that others are able to lawfully supply.
If you choose to opt-out of targeting cookies in our cookies settings we won’t place any targeting cookies or similar technologies on your device but you may still see adverts, however, these will not be as a relevant to you.
If you choose to opt-out of Digital Media marketing in your account settings we won’t use your data to analyse trends in your use of your account, or to improve the way we target users across these platforms in e.g. custom audience/lookalike campaigns where we ask our partners to deliver messages on their platforms to certain customers or share attributes about our existing customers to these platforms to locate similar prospects/leads. Opting out will mean you may still see adverts from us, but again they will be less relevant to you.
The main agencies we use, whose privacy pages we have linked to, include:
- Google : “How Google uses data when you use our partners’ sites or apps“
- Twitch &
- Digital TV